Utility Telecom’s Auto Attendant is a flexible, reliable and automated answering machine that provides your business phone the capabilities to meet the needs of your customers while simultaneously improving the productivity of your employees and controlling costs.
Auto Attendant is engineered to simulate a live operator and directs incoming callers to the appropriate department or employee to ensure that all calls are handled effectively. Best of all, it is compatible with Utility Telecom’s VoIP phones – no additional equipment needed!
Key Features
- Automatic Call Routing – Allow callers to select from a list of options that directs their calls to the most appropriate person or department.
- Flexible Announcement Presentation – Create different announcements and menus on demand. Perfect for outside business hours or during holiday hours.
- Dial-By-Name Capability – Enable callers to identify and dial organizations or individuals directly by simply entering the first few letters of their names.
- Easy Set-Up and Administration – Configure and Monitor your Auto Attendant through the Web or phone.
- Live Operator Backup – Our live operator backup will call back within 1 hour to provide your callers with a human touch.
- Accession Communicator App Integration – (this will obviously be an internal link) Integrate your auto-attendant service with our accession communicator app for easy accessibility wherever your located.
Create a professional, customer-friendly image for your business and call now!
