Customer Care

Feature Instructions for Customers

Below you will find help documents to most of our commonly asked questions and copies of our service set-up documents. We hope you find these resources useful.

If you don’t find what you need, please contact our friendly Customer Care staff. They are ready to assist you 24 hours a day, 7 days a week.

For any network or technical issues with your service, please contact us at 877.965.7800 or info@utilitytelephone.com

Feature Instructions

• Utility Telecom Call Transfer Disconnect Instructions
• Utility Telecom Abbreviated Dialing Instructions
• Utility Telecom Call Forward Instructions- AT&T
• Utility Telecom Call Forwarding Instructions- VZ
• Utility Telecom Call Forward Instructions- VZ Dial 9
• Utility Telecom Switch Call Forwarding Instructions
• Utility Telecom Switch Call Forwarding Instructions – Dial 9
• Utility Telecom Remote Access Call Forwarding Instructions- AT&T
• Utility Telecom Remote Access Call Forwarding Instructions- TF all cities
• Utility Telecom Remote Access Call Forwarding Instructions -TF all cities -Dial 9
• Utility Telecom Switch Remote Access Call Forwarding Instructions
• Utility Telecom Conference Calling Instructions
• Utility Telecom CIC Voicemail Instructions
• Utility Telecom CIC Auto Attendant Instructions
• Utility Telecom Polycom 650 Quick-Use

Accession and CommPortal Quick Start Guides

• Accession Desktop Quick Start Guide 
• Accession Mobile Quick Start Guide 
• CommPortal 9.4 Update

Hosted PBX Instructions

Switch 1

• Utility Telecom Voicemail
• Utility Telecom Music on Hold
• Utility Telecom Polycom Soundpoint 335
• Utility Telecom Polycom Soundpoint 650
• Utility Telecom Premium Attendant Instructions
• Utility Telecom eFax Instructions
• Utility Telecom G-Portal User Guide
• Utility Telecom Easy Attendant Instructions
• Utility Telecom SNOM Quick-Use

Switch 2

• Utility Telecom Voicemail
• Utility Telecom Music on Hold
• Utility Telecom Polycom Soundpoint 335
• Utility Telecom Polycom Soundpoint 650
• Utility Telecom Premium Attendant Instructions
• Utility Telecom Aastra 57i Quick-Use
• Utility Telecom Polycom VVX 400 Quick-Use
• Utility Telecom Polycom Soundstation 7000